This morning after checking my patients, in the office to complete my case, thought that a past patient an elderly female, two days ago for stone surgery, today came to me to remove the stent tube, because of the Spring Festival when I was off insisted on discharge, the actual she has not reached the discharge criteria, given by the duty doctor to handle the discharge. When she was discharged, she kept expressing her dissatisfaction with me, reasoning that I was very big, unenthusiastic, bad service and so on. In fact, as my heart does not have any stereotypes about any patient, there is any stance psychology, may be sometimes busy, ignore the feelings of some patients, I am also an ordinary people also have their own feelings, have their own joy and sorrow, and can not always bring a smile to the face, I have also been sick, also as a stranger to see a doctor I do not know, I know to go to the doctor, is to let the doctor cure I know to go to the doctor, is to let the doctor cure my disease, and not to the hospital looking for service, if a person to the hospital after the first request is service, I think the middle will certainly happen a lot of misunderstanding, there will be a lot of discomfort, the hospital is a service industry, but the doctor’s heart is thinking more about the patient’s condition, many patients’ conditions, to think to figure out, to deal with, all day hip how to think, you so need to respect, then my respect where to run Go, the doctor’s difficulties how much you are worth, you come to see me I am happy, your dissatisfaction are your own thoughts, find their own, my heart is not as bad as you think, can we have a little understanding?