The “seven deficiencies” of doctor-patient communication

In recent years, the doctor-patient relationship is tense and medical disputes continue. The reasons are many, among which insufficient and inadequate doctor-patient communication is an important factor. First, doctors are not active in communication On one side is the expectation of the community for doctor-patient communication, and on the other side is the inactive attitude of doctors, which forms an obvious discrepancy between the two, which is unwarranted. Although there are difficulties in one way or another in doctor-patient communication, doctors must pay attention to doctor-patient communication, improve the enthusiasm of doctor-patient communication, and take doctor-patient communication as their important work. Secondly, patients do not understand communication When it comes to doctor-patient communication, patients always have the misunderstanding that doctor-patient communication is a doctor excusing responsibility and fooling patients, which is not true. The purpose of communication between doctors and patients is to achieve mutual understanding, mutual support, reduce unnecessary misunderstandings, build a harmonious doctor-patient relationship and reduce unnecessary disputes. Patients should understand the good intentions of doctors. Third, the lack of system to ensure doctor-patient communication Nowadays, doctor-patient communication is in the state of groping and experimentation, there is no system to stipulate, and there is no system to restrain. Lack of institutional guarantee, it is difficult to make communication work, but also easy to make communication in form, it is difficult to attract attention, but also difficult to mobilize the enthusiasm of doctors and patients, so it should be regulated and restrained by the development of a complete system. Fourth, the doctor-patient communication form is single Many people think that doctor-patient communication, is the doctor and the patient to talk, talk about the heart only, which is biased. Doctor-patient communication needs to talk and exchange, but the form can not be limited to this, can be through the phone to greet, can be through friendly gestures, so that patients have a good feeling, but also through the patient’s return visit after discharge, etc., and should not be limited to a single form. Fifth, the efficiency of doctor-patient communication is low. Doctor-patient communication should be time-efficient and efficient so as to have good results. But now a lot of doctor-patient communication, can not do timely, effective, some are just going through the motions, play the form, it is difficult to improve the efficiency of communication, the results are not as satisfactory. It is necessary to improve the efficiency of communication, so that communication is carried out every moment. Sixth, the communication effect is difficult to ensure that some doctors are reluctant to communicate, there is an important factor, that is, the patient’s requirements are too high, expectations are too large, the effect of their own communication is difficult to predict, more difficult to ensure, and sometimes the effect of communication is even counterproductive, so do not want to communicate. Therefore, the quality and effectiveness of communication must be improved. Seven is the hospital leadership does not pay attention to the doctor-patient communication, not only doctors do not pay attention, the hospital leadership also did not pay attention, always in the problem, and then to find ways to communicate and “remedy”. Communication should be integrated into every aspect of the usual medical process, communication at all times, communication everywhere, to achieve barrier-free communication. In a word, doctor-patient communication is very important, but not only hang on the words, more important is the communication between the heart and mind, so that communication can be put into concrete action, and then pay attention to the methods and effects of communication, to ensure that the effect of communication is not compromised.