To make patients feel at ease, we must have the “three hearts” of a doctor – love, patience and care. As a medical staff, to make the patient truly at ease, the main thing is that the medical staff should have a heart. The doctor is to relieve the patient’s suffering as a profession, must be empathetic to the patient’s suffering, must be with the fear of life, good treatment of each patient seen. A doctor who lacks compassion for his patients, even if he is highly skilled in medicine, will bring worry and concern to his patients. Secondly, patience is also an important factor in reassuring patients. As long as the patient comes to the hospital, he or she will be in contact with the medical staff in various ways. The ability of both parties to communicate effectively is an important factor in being able to put patients at ease. As a physician, you must be patient even if you can’t do what the business world demands of salespeople, and even if the questions you get from patients seem very “pedestrian”. Most of them do not have medical knowledge, but are patients or their friends and relatives who are anxious to find out more about their condition and treatment measures. Our specialists are not only doctors who guide patients in their treatment, but also psychologists. In fact, patience is backed by love and care, and medical work is a complex activity involving multiple steps, and a problem in each step, even a very small mistake, can cause irreparable damage. Even in the writing of medical records and prescriptions, which may seem less important to some doctors, you have to think of the eyes full of expectation when you put pen to paper, do not let those eyes show confusion and even disappointment because your sloppy, not serious, your unnecessary use of drugs increases the financial burden of patients. The doctor-patient relationship refers to the good interpersonal relationship of “understanding and respect, care and trust, harmony” between medical and nursing staff and patients in the specific environment of the hospital. Psychological environment refers to the objective environment is perceived and the role of various environmental factors on the human psyche. The psychological environment is invisible and potential, and its influence on the individual is more direct and obvious. The main body of optimizing the psychological environment is the medical and nursing staff, and the object is the patient. With the advancement of medical system reform, the enhancement of patients’ awareness of medical right to know, and the improvement of people’s mental health needs, the doctor-patient relationship is receiving more and more attention from society. At the same time, the tension between doctors and patients and the increase of medical complaints and disputes have deeply troubled medical and nursing staff. The doctor-patient relationship is facing some new challenges and urgent problems that need to be solved.