WeChat registration, payment and medication saving time and effort It is reported that by following the public number of “Guangdong Maternal and Child Health Hospital” users can directly view the hospital introduction, department introduction and doctor introduction through WeChat, and independently choose the hospital district and specialists for consultation and make an appointment according to their actual situation. On the day of the visit, patients only need to pay the registration fee through WeChat, and then they can register successfully. In the hospital’s public number, click on the waiting queue in the medical service to view the number of people waiting for consultation. Patients can freely control the departure time according to the distance from the hospital, which greatly reduces the waiting time for consultation and allows patients to flexibly arrange other daily affairs. Patients can pay for medications and tests via WeChat after their visit. In addition, patients do not need to wait for test and examination results at the hospital, they can check through WeChat anytime and anywhere. Remote waiting, WeChat special window for the convenience and benefit of the public The intelligent, multi-faceted and more intimate WeChat medical service is the patient experience that the WeChat service platform of Guangdong Women’s and Children’s Hospital devotes itself to, meeting the personalized medical needs of the service recipients in multiple directions. At present, the hospital’s WeChat service platform realizes three major functions: First, remote waiting for consultation, comfortable and worry-free. After registering or making an appointment, the public does not need to wait anxiously at the entrance of the consultation room, but can arrive at the hospital in advance for consultation by paying attention to the waiting notice. Second, the account bundle, the whole family use. Considering that some older people are not able to operate smart phones, the hospital WeChat service has introduced the function of binding multiple visit cards to one account, so that customers can help their parents or children make appointments, register, pay bills and check test results on their cell phones anytime and anywhere. Third, the special window consultation, service attentive. The hospital has set up a special window for WeChat services at the outpatient consultation desk to provide services such as printing invoices. In order to enhance people’s understanding of WeChat medical services, the hospital set up a consultation service in the lobby of the first floor of the outpatient department and arranged personnel to introduce the relevant functions and operation process on site. QR codes can be found everywhere in the hospital, so that people can scan and add their attention with WeChat. Humanized service, let the guide is around Guangdong Maternal and Child Health Hospital WeChat full process consultation platform online has changed the traditional medical service model, solving the “three long” problems that have long plagued patients’ consultation, namely: long queue for registration, long waiting time for consultation and long time for payment. With the support of technology, the hospital’s humanized service to patients has become more warm, intimate and real, which not only facilitates patients, but also reduces the pressure of window staff. In the second phase of the WeChat whole process consultation platform, we will highlight the concept of “WeChat sweep, finger click, medical guide is around you”, develop WeChat to guide the place to take medicine, examination, treatment and related examination and treatment precautions, field real-time satisfaction evaluation, etc., no matter when and where, patients can be connected with The medical docking, so that the guide is at your side.