If you suspect that you have a novel coronavirus infection, you should find out about the proposed medical institution in advance through the Internet or by telephone if possible, make appointments and preparations, and familiarize yourself with the layout of hospital departments and step-by-step procedures to minimize the time required for the visit. When going to the hospital, avoid taking public transportation. Patients and accompanying family members should wear medical surgical masks or N95 masks throughout the journey to the hospital and in the hospital. When seeking medical attention, patients should give a detailed account of their illness, especially if they have a recent history of travel and residence in Wuhan, a history of contact with patients with or suspected of having pneumonia, and a history of animal contact. In particular, surgical masks should be worn throughout the consultation process to protect yourself and others.