Over the years, there have been too many conflicts between doctors and patients, and we have heard too many emotional slogans, and we are all looking for the causes. They also seem to see some characteristics of medical care itself as a service industry, so some people also mention “smile service” as a representative and quality care activities as a solution, here we want to explore the shortcomings of the institutional school. From my personal point of view, I can honestly say that although I have been unanimously praised for treating all patients equally, my care for patients has always been differentiated, and the people who have received the most care are not rich, powerful, or even necessarily acquaintances, but those who respect and trust us the most, or those who are pitiful and we think deserve sympathy. Of course, I’m not saying that we won’t treat people properly in general, in fact, more often than not, just like between men and women, all the treatment process that happens between doctors and patients without love is the same as the room between men and women without love, no matter how formal and orderly it looks, in fact, it is empty and without quality performance, on the contrary, no matter how amateurish and ridiculous it looks, but it can be engraved in people’s hearts. Therefore, the standardized treatment, even the smile service, are only qualified medical treatment, never real quality medical treatment, very simple, you can spend two thousand dollars to Dongguan to experience the standard ISO9002, but you can find the feeling of first love? As a doctor, the vast majority of our love, and the vast majority of hate, in fact, are given to our patients, not everyone will understand our love, but we must try to find those patients worthy of our love, to give them the most loving service, in fact, people and the human heart is connected, which is why I often not only do not smile at the patient, but is the words to each other, but they This is why I often not only do not smile at the patient, but also are verbally aggressive, but they do not hold a grudge against me, why I sometimes do not do a good job and bring pain to the patient, the patient does not come to me for trouble, but also understand me, because, between the doctor and the patient have feelings, naturally will be tolerant. Likewise, if I smile at you, please don’t over-interpret it, we’re not too familiar with it yet, I’m just taking the lead in following the standards.