Recently, patients to an affiliated hospital, may reap many “smile service”. Different from the general hospital “smile service”, the hospital doctors, nurses smile how will be scored by patients. If the medical staff does not provide a smile service or smile insincerely, the hospital will give criticism in the assessment, serious will also deduct bonuses. In the real context of the prominent doctor-patient conflict, the hospital advocates a harmonious doctor-patient relationship with good intentions. “Courtesy of many people is not strange”, compared with the cold professional face, the smile service of medical and nursing staff undoubtedly has the affinity and infectious power. It should be said that the medical staff to provide a smile service is not worth the fuss, but I noticed on the Internet, netizens do not appreciate this “smile service”, some netizens even said, “smile service Mo is not a gentle knife” In my opinion, in the medical service In my opinion, in medical services, medical staff smile service is certainly important, but the current situation, the core problem of the doctor-patient conflict, obviously not this form of respect and trust, but in the patient to get a real high level of medical services and economic benefits. At present, the difficulty of seeing a doctor, expensive and large prescriptions, indiscriminate testing and other irregular medical practices, the medical industry has become a “hard wound” to improve or create a harmonious doctor-patient relationship, obviously not just a “smile service” can be solved. Therefore, netizens do not appreciate the hospital’s smile service, not only emotional problems, but also not only the stereotypes of the hospital, but the difficulty of seeing a doctor, the problem of expensive medical care and medical industry malpractice has not changed the group anxiety. I think, the hospital to really get the trust of patients, to create a harmonious doctor-patient relationship, should focus on research to solve the most concerned patients, medical staff should communicate with patients by heart, to understand what patients are really thinking and what they need. Such as doctors put themselves in the patient’s shoes, do a good job of saving lives and helping the injured; such as hospital charges can be gentle, transparent; such as doctors can stand in the perspective of the patient’s condition to determine the appropriate treatment plan to reduce the patient’s physical and psychological pain …… do these, even if you can not see the smiling face of medical staff, patients will be grateful. Fundamentally, the hospital’s introduction of a smile service is the first step in creating a harmonious doctor-patient relationship. Patients need a smile service, but more need to effectively solve the problem of difficult and expensive to see a doctor. I believe that in this reform initiative, if the “smile” linked to the bonus, replaced by “frivolous charges” for severe punishment, perhaps more welcomed by patients and praise.