There is no best way to soften the scabs, you can use a hot towel to apply hot compresses, you can also use medicine to soften. 1. Hot towel hot compresses: scabs are blood clots remaining on the skin surface, if the scabs are hard, you can use a hot towel hot compresses, after the skin is moisturized, the scabs will also be softened, and can accelerate the fall of the scabs. 2. soften with drugs: you can also choose drugs to soften the scabs, you can use saline for wet compresses, you can also use boric acid solution, furacilin solution, vegetable oil and liquid paraffin, etc. to soften the scabs, and promote the shedding of the scabs. If the scabs are caused by seborrheic dermatitis in infants, in this case you can use special shampoos for infants to wash and make the scabs fall off gradually. In many cases, scabs are a kind of self-protection phenomenon of the skin, generally standardized treatment and strengthen the care can gradually fall off, do not over-soften, and do not scratch to avoid causing infection. All of the above drugs should be used under the guidance of a doctor, can not be used blindly to avoid adverse effects.