There are many reasons for not receiving the results of a nucleic acid test after it has been done, including incorrect personal information and other reasons. Generally, the results of nucleic acid test can be received within 24 hours after the test, if the results are still not received after 24 hours, the following situations may occur: 1. Incorrect personal information: If the personal identification information is entered incorrectly, the nucleic acid results cannot be issued, and the examinee is required to re-register the correct personal identification information as well as sampling to obtain the results. 2. Other reasons: for example, the data has not been uploaded or refreshed due to too many people, or the sampling of test samples is invalid. If you have not received the results of the nucleic acid test, we suggest that you contact the nucleic acid testing organization through online consultation or by phone to make inquiries.