Medical services will eventually reflect the light of humanity
—– “Learn Management from the World’s Best Hospitals” reading experience
I read the book almost in one go, and I was deeply touched by it. I remembered a small incident in the department: In order to improve quality care and facilitate hair washing for inpatients, the nurses in the spine surgery department went to the supermarket during their break to buy a bedside hair wash basin and hair dryer, so that patients with spinal disorders do not have to wash their hair in a sitting or standing position, or in an uncomfortable rotating position. This is a small thing, but does it not reflect the basic spirit of Mayo, “The needs of the patient come first”? Isn’t this the very essence of patient care?
The book clearly illustrates the long history and grand status of Mayo Clinic, its profound culture and high quality, and shows the Mayo spirit that has been formed throughout the century: always pursuing the ideal of service and non-profit, always insisting on the needs of the patient first, always committed to the professional quality of team members to improve together, good at the time to change, continuous efforts to pursue excellence, and abide by the ethics of honesty and integrity We are committed to passing on the candle of science lit by this spirit to others. In short, isn’t all of this spirit what makes humanity shine?
This book makes people realize that health care belongs to the service industry in the first place, and has all the characteristics needed for the service industry: the products provided by the service industry are not goods such as cars and airplanes, but all kinds of services for various human needs. Direct contact between the supply and demand side, a wide range of customers, brand has greater significance, input-output ratio varies greatly from industry to industry, quick return on capital, etc. However, medical services belong to a special service industry, because the supply and demand side is human, on the one hand, medical professionals and technicians, and on the other hand, patients and their families; not only to meet the demand for treatment and services for patients’ physical diseases, but also to meet the patients’ and families’ right to know. Because often patients and family members become a community of interest, will jointly put forward more reasonable or unreasonable requirements for the medical institution’s treatment services, and the current medical institutions are often difficult to meet these requirements from technical or other reasons; on the other hand, medical services are people “have to accept” the service, spend money but “Can not put the product in the shopping basket”, so the doctor-patient conflict appeared —- patients and family members can understand still good, do not understand, will take a variety of ways to put forward claims. When I work in the orthopedic clinic every Saturday, I find that many patients or family members who need to be hospitalized make requests not to be hospitalized or to be immediately medicated in order not to affect their work or family and other matters, it is often difficult to explain and persuade them, and they often need to slowly explain the evolution of the disease to help them understand and avoid disputes. This kind of practice mentality, as someone said before, “is like facing the abyss, like walking on thin ice”.
This book makes one realize that patient care often requires attention to a range of socio-psycho-physical factors such as the physical state of mind, mood, status, social status, and wealth of the patient and family. Because as a person, itself is a composite of these factors, “people-oriented”, we must pay attention to every factor of this person, not only the physical health needs, “for the patient service”, of course, we must also pay attention to these relevant factors of the patient, and To provide appropriate services for their reasonable needs. As a patient, after receiving these medical services that satisfy the nature of human beings and restoring health, you will be satisfied with being served; for health care workers, providing these services, isn’t it a reflection of the light of humanity such as compassion and tolerance, hard work and dedication, honesty and integrity?
This book also teaches us to fear life. Fear of each patient’s life, the world of human beings will present infinite vitality in front of us, as medical personnel will always feel the nobility and beauty of humanity; quiet taste, will be a deep insight into the resilience and strong vitality of each life of a hundred folds, strong and uneven, and strive to seek the time and space to continue to survive, each patient’s value of life and health, love, often will Each patient’s value and love of life and health will often shock your heart and admiration, and will make people deeply feel the respectability and tenacity of life, and profoundly think about the magnificence and inherent humanity.
Close this book, the river of cars surging on Beiyuan Road in front of you, the lights of the surrounding community buildings starry, around this hospital of nearly 1 million people, is happy and sad, because it gives us the motivation to move forward, but also gives us a heavy sense of responsibility. It is a great responsibility and pressure to serve these people well within our own profession and to meet the needs of human nature. For each member of our medical staff, this “stage” in the last decade of rapid development, the future prospects are even more brilliant, how to “dance a wonderful dance”, how to achieve their own professional value, often need from ” History’s height” look down, step on their own every footprint.
Or end this article with a hymn, because the hard work of all medical personnel are worthy of admiration, praise ——– is in these respectable, lovely, relatable people, the light of humanity is reflected at all times.
Facing the illness directly, we remain strong and
No matter what, we are beside you.
A smile is the most beautiful language.
Carefulness is the most important guarantee.
The spring breeze melts away the painful sorrow.
Life is so strong!
Why sigh at the misfortune?
Happiness is always a lifelong desire!
Let us join hands and sing the song of our hearts.
The beautiful melody flows in everyone’s heart.
Love is engraved in our hearts.
Let’s join hands and sing our hearts out.
Zhang Zhihai, Department of Spine Surgery
Written in the 9th floor duty room