In recent years, the doctor-patient relationship has become the focus of public attention. Patients are suspicious of doctors’ treatment and examination because of their doubts and fears from the beginning, accompanied by sometimes critical …… In the eyes of patients’ suspicion, doctors also become cautious, and even lose their confidence in their medical science and medical experience in being cautious. When the doctor-patient relationship is in crisis, the doctor is afraid of the patient to find fault, the patient is more afraid of the doctor irresponsible. “Comrades in the same trench” mutual wariness and suspicion, not only lost the basis for the establishment of a harmonious relationship, not to mention the common disease to fight the common enemy? 1, tragedy again October 9, 2008 morning, Jiyang County, 27-year-old pregnant woman Dong Mingxia in Jiyang County Hospital for abortion surgery suddenly haemorrhage, because Dong Mingxia is RH-negative O blood, the hospital does not have blood for treatment, about 11:00 transferred to Shandong University Qilu Hospital. Because this blood type is very rare and rare, Qilu Hospital asked Shandong Province Blood Center for assistance. The Shandong Blood Center immediately thawed the frozen blood and organized volunteers to donate blood, but it took more than 3 hours to thaw the frozen blood or to test the newly collected blood. The hospital insisted on not agreeing to use the untested blood for clinical use as stipulated in the Blood Donation Law. Dong Mingxia eventually died of blood loss while waiting for blood. On November 21, 2007, a pregnant woman was admitted to a hospital in Beijing by her husband for a life-threatening obstructed labor. After three hours of resuscitation, the doctor declared the pregnant woman dead. Why in a well-equipped hospital, in full view of the public, we can only watch a fresh life disappear. The cost in blood and lives is a reminder of the flaws in the system. Since the “tragedy” occurred, it has aroused widespread concern from all walks of life, with heated discussions around the medical system and the right to life. Some people lamented the unreasonable medical regulations, while others lamented the so-called helplessness of the hospital. There are also people who accuse the hospital of not saving lives and losing medical ethics, and the hospital seems to be full of grievances. We also clearly feel how painful and helpless it is when doctors are unable to cure and save people. As a member of the medical system, the only thing doctors can do is to comply with the law and do their duty to save lives, but otherwise, they are often like a pawn, not at liberty to enter or leave. In an environment of mutual suspicion and lack of trust, how many doctors are willing to risk their lives to test the law? Medicine is a science of discovery, and discovery means risk. At the edge of life and death, it is up to the doctor to make the choice that is best for the patient, not the choice that is best for the court to prove, not only on the doctor himself, but also on the general social environment. If doctors and patients trust each other, doctors tend to take risks at any cost and take patients’ health as the highest criterion; on the contrary, if doctors and patients doubt each other, doctors are overly defensive and reluctant to take risks, which also frustrates doctors’ motivation to explore unknown areas. The cost of mutual distrust and precaution between doctors and patients is the delay or even stagnation of medical progress. This will weaken the power of human beings to fight against diseases, hinder the development of medicine, and make the interests of both doctors and patients suffer. Therefore, in order to every patient’s health, in order to tragedy will not repeat, we call on every patient, can give doctors more understanding and trust, so that doctors are fully dedicated to deal with the disease rather than spend their minds on the relationship between doctors and patients. 2, doctors are not “saviors” doctors are respected profession in any society in the past, people have given doctors the noble title – “white angel”, but also to the doctor’s profession given a “life-saving “This mythical accolade has transformed the doctor’s career from one of the most important to the most important. This mythical praise of the doctor from a normal occupation into a “savior”. Medical activity is a special science that is groped in practice and is a science of experience accumulated gradually in the constant struggle between human beings and nature. Effective treatment methods are always verified through many failed and successful attempts. New diseases are always emerging, and medicine is always trailing behind. The greatest doctors, the best hospitals, cannot save us from disease completely. Even today, medicine has many uncharted territories waiting to be researched. AIDS, advanced malignant tumors do not yet have the most effective treatment, nor can they completely cure a common and common disease like the flu. Medical development is a continuous process of exploration, and there are still many unknown areas. Doctors are not “saviors”, not all diseases can be cured, any treatment and operation has the possibility of accidents. This is something that patients and families should be aware of. There is no such thing as a doctor who intentionally cures or kills a patient. As long as the doctor does his or her best, he or she should understand and not be demanding. Doctors also want to be understood and respected. If medicine is an imperfect science, then doctors in medicine are choosing a profession that carries the burden of humanitarianism, but the process is warm and cold; doctors bear the expectations from patients similar to “savior”, but can not get rid of a mortal identity. 3, the patient is not “God” “patient is God” from the “customer is God”, which is a business term, meaning that in order to earn more money in the customer’s pocket. This is a business phrase, which means that in order to earn more money in the customer’s pocket, the operator should satisfy the customer at all costs. There is nothing wrong with using this phrase in business activities, but it is questionable when used in medical activities. It is a fact that medical service is a service. But medical service is definitely not an ordinary service. Patients come to the hospital because a health problem has arisen that they would not recognize or be able to handle at home. In the era of publicly funded health care, the patient was the “center” of care, but not the “god”. It is undeniable that if we are served in a restaurant or a shopping mall, the attendant must provide the service that the customer wants. In health care, however, the client has little or no ability to choose, let alone make decisions, about his or her illness, tests, and treatments. Doctors take on all of their choices. However, the title of “God” has led some patients to misinterpret and expand their choices without limit, thereby neglecting the role of physicians in guiding and advising them on their choices. In fact, in any service industry in our society, the information between the service provider and the served is asymmetric, otherwise there would not be a corresponding service relationship. It is not feasible to leave the choice of clinical care entirely to the patient, who is considered “God”. Because the patient pays, the doctor has to meet all the needs of the patient, reasonable and unreasonable. Doctors have to listen to patients and follow them. Patients have to complain, insult, beat or even kill medical staff if they are not satisfied. Doctors even wear helmets or bring bodyguards to work for self-defense. In such an environment, doctors are bound to shrink from their work, treating patients differently, doing their best for the kind ones; coping with the vicious ones and trying not to cause trouble for themselves, which can lead doctors to be indecisive and uninnovative in their treatment of illnesses, and even lose confidence in their professional future. Over the years, the business concept of the patient is God has brought insurmountable bitterness to the medical field, and doctors are obsessed with chasing profits, leading to over-medication, duplication of medical treatment and drug abuse, high-priced drugs, high costs of tests, leading patients into the abyss of doom, and patients have really become the veritable “God” of doctors. The patient thinks that if he spends money, the doctor must cure the disease. If things do not go as expected, lightly dip scolded, heavy beatings doctors or trouble, so that doctors practice like an abyss, like walking on thin ice. Doctors in order to avoid liability, some of the original emergency conditions can be treated, due to the lack of timely resuscitation and death, the ultimate victim or patient. 4. Doctors are not “white wolves” In the process of transition to a market economy, there is indeed a certain phenomenon of “slippage of medical ethics”, and there are phenomena such as “sky-high medical fees” and acceptance of “red packets”. “This is a phenomenon that must be corrected. But in general, the majority of medical personnel are still working hard to protect the health of 1.3 billion compatriots, and still deserve trust and respect. At the time of the SARS attack, overnight, the overwhelming slander and abuse was suddenly replaced by cheap words of praise, what the most lovely people of the new era, what white angels ah …… and so on, those slander, distortion, empty cave, reversing black and white All of a sudden disappeared without a trace. Now there is a bad tendency to demonize and caricature the healer. Demonization means that doctors are portrayed as a group that does not care about patients’ lives, only profits from them, and is a “wolf” wearing a white coat. Individual media, seeking to sell points and grab news, do not conduct in-depth investigations into the disputes between doctors and patients and fail to take an objective stand and make inaccurate reports. This misleads readers and the public, and pits doctors and patients against each other. The vilification, or even “demonization” of doctors, is both a sadness and a disgrace to society. It is because society has demonized doctors as a whole, the doctor-patient conflict has become instantaneous, as if a time bomb can be detonated at any time. In fact, doctors are a special group of people. They support our society and repair our sick bodies. They are suddenly thrust into the limelight, and suddenly they are accused by a thousand people and alienated into the Mongolian tigers and wolves. They sacrifice their health, hobbies and families, and are unable to live a normal life; they suffer from the joys and sorrows of life every day, and experience the world; how many doctors are overworked and suffer from premature aging; how many doctors are stressed out and depressed; how many doctors suffer from diseases they are good at treating and die of hatred; how many doctors are indifferent to their families and even their relatives are misdiagnosed and mistreated; how many doctors’ children lose confidence in the profession and refuse to How many doctors’ children have lost confidence in the profession and refuse to join the medical profession. However, they continue to work in silence and dedication. At present, when discussing the conflicts and disputes between doctors and patients, the public and the media generally think that patients are the vulnerable group, so they are more accustomed to sympathizing with patients and blaming hospitals or doctors. They turn a blind eye to the illegal behavior of patients who violate the rights of doctors and medical order. In fact, nowadays, doctors have become a vulnerable group. Doctors are also an ordinary professional group, only facing the human life and health that is special. In a certain situation, to be able to stand up to the conscience and the patients, but may be sorry to their administrative leadership; to be able to stand up to the administrative leadership, to fulfill certain procedural provisions, may be sorry to their conscience and innocent patients. In fact, doctors are often faced with a dilemma, or even a trilemma: one is the patient, one is the administrative leadership, and one is the law. And, of course, the most important of all is one’s conscience! At present, our health regulations may have such and such loopholes and defects, and some are even wrong, but doctors must also comply, because non-compliance is illegal. When the experts and scholars who formulate these regulatory provisions find that they are wrong, they then correct, that is their business, and so on after the correction, everything must be done according to the provisions of the regulations, no one has the privilege. This is also a fact, the fact of helplessness. 5, the rules to be followed to see a doctor to go to the hospital to see a doctor, the purpose is to see the disease, which is based on a harmonious doctor-patient relationship. While asking doctors what they should do, as the “other half” of the doctor-patient relationship, they also need to follow some basic rules, in order to help achieve the desired purpose. (1) See the right doctor and hang the right department: The subspecialties of large hospitals are very detailed, and the first problem people encounter when they go to a large hospital is that they don’t know which department to hang the number for. If you make a mistake in judgment, you will not only waste time, but also delay the treatment. Therefore, if you are not sure which department your disease belongs to, you can first check online or call the hospital to consult. When you arrive at the hospital, you can first register for a general outpatient number and then see a specialized outpatient clinic or specialist clinic after examination, or you can ask at the consultation desk first. If the condition is more complicated or the effect of repeated treatment is not good, you should register for the relevant specialist clinic number. (2) Bring all the test results: As the saying goes, “Don’t fight an unprepared battle”. It is best to be prepared for everything, and seeing a doctor is no exception. Patients should usually cherish their health and keep their original cases and test reports as a “passbook”, and bring their entire “disease file” once they visit the doctor. In this way, the doctor can determine the “real culprit” of the disease as soon as possible, avoid repeating laboratory tests, and understand the evolution and characteristics of the patient’s condition through the changes in test results before and after. (3) Tell the doctor the truth: In the process of diagnosis and treatment, the patient must also truthfully reflect the changes in his or her condition so that the doctor can adjust the treatment plan in a timely and correct manner. The main reason why most people are reluctant to tell the truth is because they are trying to avoid the embarrassment and anxiety that the truth brings to them. Usually, doctors do not look down on patients because of their past, much less divulge their condition to outsiders. (4) Not bossing the doctor around: Some patients feel that they really know the details of a particular disease after reading some medical books or learning a lot of medical information about their disease on the Internet. When they enter the consultation room, they start directing the doctor, “What test do you want to prescribe for me!” “I want so-and-so medicine!” “This test is not necessary, right?” . In fact, even the most knowledgeable patient is no more professional than the doctor. Some doctors, in order to avoid quarrels, “perform” what the patient wants, and the result is likely to be a waste of money and delayed treatment. (5) Don’t talk about topics unrelated to the disease: Doctors are faced with too many patients to listen to their chatter. Don’t complain to the doctor, “I got up in the middle of the night and came to register at 3:00, but I only got an afternoon appointment.” “It’s been a long time, and you’re always out of the country, chief.” “Every time the waiting time is so long, and the time you see the doctor is too short ……” There is nothing the doctor can do about these problems that have nothing to do with disease treatment. Talking about this is not only unhelpful, but may also cause discomfort to the doctor. (6) Don’t just trust a certain doctor: the level of doctors varies, you can’t just trust a certain doctor or hospital, sometimes you have to know how to seek a “second doctor’s opinion”. For example, when you have been seeing a doctor for a while, but your condition has not improved, and the doctor has no other treatment options; when a serious illness requires major surgery, or expensive surgery, you can consider whether you should listen to other voices. As for who to ask? Experts suggest that the second doctor should be no less expert than the first. If two doctors disagree, it is also a good idea to seek the opinion of a third and fourth doctor with a degree of expertise no less than that of the second doctor.