1, as parents pay more and more attention to pediatric ear, nose and throat diseases, now more and more foreign patients come to our hospital, but many patients can not come to the clinic for various reasons such as long distance, busy work and outpatients, but many diseases require long-term follow-up, so patients may choose the telephone consultation. Especially for some inconvenient patients from abroad, it saves the trouble of traveling and waiting in line for registration. Here are a few notes on the telephone consultation and friends to share their views. 2.Before the telephone consultation, you need to write down the child’s condition in as much detail as possible: the examination and the child’s current condition, I will read in advance, so that you can use the call time more effectively; 3.If the conditions are available, according to the needs of the disease, the examination report can be scanned or photographed in advance and sent to me by way of order attachment upload, in order to guarantee the effectiveness of the consultation. 4, due to the usual busy work can not guarantee online reply online consultation at any time, I will try to reply in a timely manner, but also please understand the parents of children. If the condition is urgent, it is recommended to go to the hospital directly to avoid delaying the condition. If parents need to consult me urgently, it is recommended to make an appointment for telephone consultation in time, and I will try to arrange to talk to you on the same day; 5. In view of the fact that online communication cannot replace face-to-face consultation, parents need to make their own judgment to consider whether they need to go to the local hospital for further investigation and treatment in time.