Talking about the humanistic care of patients in the United States

  I have just returned from studying at Cleveland Medical Center in the U.S. Although it was only 3 months, what I saw during that time really touched people deeply.  The American society has a characteristic that it takes care of the disadvantaged groups and gives them preferential treatment, which is natural and justified.   First of all, in terms of transportation, most patients either drive themselves or their families drive them to the clinic, the hospital would rather have the staff’s cars parked in a distant parking lot and leave the best spaces for the patients, there are administrators dedicated to help parking and responsible for pushing wheelchairs, there are touch screens everywhere inside the building to indicate directions, there are volunteers wearing eye-catching signs enthusiastically guiding the doctors, the clinic lobby is more like a hotel for relaxation rather than a hospital. Quiet, with elegant music in the background. The core philosophy of the hospital is to serve patients and to truly care for each and every patient.  Secondly, in the process of consultation and treatment for patients, the patient’s personality is fully respected, the patient’s self-choice is respected, and the relationship between doctor and patient is equal and mutually respectful. Especially for surgical patients, from the time they enter the operating room, they are accompanied by someone throughout the whole process, so that patients have a comfortable feeling when they are awake, and during anesthesia, they pay more attention to protecting patients, using various soft cushions to protect patients, because the temperature in the operating room is low, always pay attention to insulate patients from complications due to hypothermia. During the post-operative check-up, she talked and laughed with the patients and called out each patient’s name affectionately, essentially hinting at the patients and speeding up their recovery. The post-operative rehabilitation care is even more skillful, and I should say meticulous and professional.  I think a highly developed society, because the material goods have been greatly enriched, and the hospital this special occasion especially need people to people service and care, the so-called humanism, that is, the patient as a need to care for the same kind of just.  As the road is long, medical professionals like us should set an example and do our best to serve the public.