After the loss, it touched the nerves of the whole world, so many countries launched various kinds of rescue in related fields. As an experienced psychological crisis intervention unit, Beijing Huilongguan Hospital took the initiative to undertake the psychological rescue of the lost MH370. So far our rescue has been recognized by all walks of life, and we will continue our rescue work. 1, first-hand experience of the Malaysia Airlines incident psychological rescue: mutual trust is very important The loss of Malaysia Airlines has passed a month, whether the black box can be recovered has recently become the focus of attention. Although the Malaysian government claims that based on information analysis, the plane has crashed in the South Indian Ocean, the people on board no possibility of survival, but, one day did not find the missing airliner, one day did not clarify the truth of the incident, the family’s apprehensive heart will not be calm, this unsettled family members distracted, overwhelmed …… in Malaysia Airlines missing passengers family The relevant departments set up additional 24-hour mini-clinics, psychologists through one-on-one psychological counseling to help families to relieve anxiety and other negative emotions. Malaysia Airlines passenger plane lost event is not like the earthquake, floods, mudslides and other disasters after the presentation of tragic scenes of great visual impact and shock. Families are hearers of the loss rather than being present at the event. Therefore, the families rarely encountered intrusive crises or witnessed disaster images, but the families had ups and downs, constantly experiencing frequent shifts of hope and disappointment. Faced with such a rare crisis event in aviation history, psychological rescue work faces huge challenges: many uncertainties; uncontrollable duration of the event; ambiguous information; and many people involved. In response to these characteristics, as a participant in the first-hand psychological rescue, we have the following experience: 2, psychological assistance to take the initiative but not forced. After a crisis event, psychological aid workers will introduce themselves to the family in the first instance, so that the family knows the existence of the psychological rescue team. For example, after we received the task, we first set up a psychological assistance workstation in the hotel where the family of the lost person was staying, announcing the phone number of the psychological assistance service team and related information, creating the conditions for the subsequent psychological intervention work. On-site psychological interventions keep in mind that the goal of psychological assistance is to reduce discomfort, provide emotional comfort and support, and that emotional stability is a key element. Assist them in identifying urgent issues that need to be addressed immediately and provide practical help, even if it is a trivial matter in their lives, rather than sticking to psychological issues. Do not force them to ask details of what they are going through, so as not to cause more harm to the family. 3. Mutual trust is important. Don’t expect all families to accept psychological help immediately, and don’t expect interventions to work immediately; some families may take a long time to develop a sense of security and trust in the intervener. If families politely decline help, we will respect their decision and make it clear that they can always come to us if needed. When we hold daily communication meetings or important information sessions, we will keep a close eye on the scene, assess people who may be emotional, control events that may easily trigger the family’s emotions, and ensure their safety. 4.Do not easily break their hopes. Many factors cause different people to have different perceptions of crisis events, making families to handle the event at different paces and in different ways. For example, because the event is still uncertain, some families have hope that their family members will survive, we should not easily break their hope, and for those who seem to have accepted the fact of the crash, we should follow their rhythm without judgment or denial. 5. Carefully assess the overall condition of the family. Most family members will have a variety of reactions. Physiologically: headache, vomiting, muscle aches, palpitations, unstable blood pressure, dry eyes, sleep disorders, lack of appetite, etc.; psychologically: anxiety, worry, anger, denial, sense of abandonment, depression, etc.; cognitively: lack of concentration, memory loss, self-blame, blaming others, suicidal thoughts, etc.; behaviorally: crying, sighing, lack of contact with others, prone to conflict with others, etc. Timely grasp the situation of key intervention groups, to give timely and necessary intervention, is very important. 6, psychological rescue can not be alone. The whole rescue process, we experienced the most profound is the psychological rescue work to link other staff present, especially 120, 999 and other medical treatment personnel. At the same time, encourage families together to support, accompany and comfort each other, and teach them the skills and methods to ease their emotions. The families of the missing Malaysia Airlines airliner spontaneously set up a family committee, which included many cool-headed and sensible people, and played a crucial role in easing the emotions of some of the families.