I have been in medicine for 26 years, and the number of people who come to me for treatment is increasing, and many times it is overwhelming. Therefore, I feel qualified to talk to young doctors about the topic of “how to see patients”, and I just want to share my personal experience with you, and I hope that the younger generation can grow up to be a doctor who makes patients happy. I think the most important thing for doctors to do for their patients, just like businessmen do for their customers, is to find ways to make patients happy and even moved. There are often situations where a patient is not satisfied even though his illness is cured and the treatment is good. Maybe he complains that the price is too high, maybe he feels unfairly treated, or not respected. I think that no matter how good the quality of care is, if the patient is ultimately dissatisfied, the care is still not successful. Sometimes the opposite is true: although the patient is not well treated, the patient and family are satisfied with the doctor and feel that the doctor has done his best and is well respected and cared for, sometimes they feel that it is “God’s will” that the treatment is not good and they accept it. In my opinion, this kind of medical treatment is still successful, and the only thing we need to think about further is to know what the reasons are for the poor results. Therefore, how to see the patient, from the beginning to the end to run through the most important line, is how to make the patient satisfied. As a classic Chaoshan saying goes: good kung fu is only when it is to the liking of the alley. To make patients satisfied, we must first know, the patient to see a doctor, what do you want to get? 2 years ago, a survey report in Europe, 12,000 patients to see a general practitioner questionnaire, the results show that the most important thing for patients to visit the doctor is whether the doctor has a loving heart; and then the doctor’s ability and accuracy; and also want to participate in decision-making with the doctor. A survey in Scotland last year also showed that what patients wanted most was “a doctor who would listen patiently and without being pushy”. Although I haven’t seen similar articles in China, my experience and observations show that patients do look for a doctor who is “reliable, compassionate, and responsible” first and foremost, and secondly, who is skilled. Of course, if it is a difficult case, the patient may be inclined to value technology, but the first demand is certainly not changed, the doctor’s person is always very important, is the most critical factor to make the patient satisfied. After knowing what the patient wants, we have to follow the following principles when we see the patient: First, you have to make the patient feel that you are genuinely good to him: think what he wants, be anxious what he wants, be a responsible doctor. Second, you must avoid the “paternalistic medical style”, not just single-mindedly ask the patient to cooperate without regard to the patient’s feelings. Third, let them know that you are always looking out for their interests, including saving them money financially. Fourth, if time allows, we must try to listen patiently; if not, must interrupt the conversation with a simple and polite explanation, and that you have a very clear idea of what he is trying to say. Fifth, try to let them participate in decision-making together. After understanding the above principles, I will follow the following details when I see a patient: First, take the initiative to greet the patient and say hello to them. Second, ask the patient what is wrong with him and then let him talk about his condition; see if time allows and the patient’s individual differences to decide whether to politely interrupt his statement. Third, perform an examination with physical contact. This is very important, we must touch the patient with our hands, which is not only the basic requirement of physical examination, but also can make the patient feel that you are “serious and responsible” for him. A careful physical examination is a necessary part of a doctor’s visit, but I find that many young doctors overlook it. Professor Qiu Fazu, a pioneer of surgery in China, once did a physical examination on a patient with abdominal pain and touched her stomach, and the old woman patient was moved to tears. She said that she had seen three doctors and none of them would touch her belly, but just told her to go to the photo. This shows how important and memorable some of our unconscious gestures can be to a patient! Fourth, tell my initial opinion of his diagnosis and explain what further tests must be done. If the condition is simple and does not require ancillary tests, I will tell him, “According to my experience, you are very likely to have the disease, you can take the medicine for a week to see, and then do detailed tests if you can’t”. This way many patients will accept. Fifth, for some difficult cases, I will be frank with the patient: “your disease is complex, I can not understand for a while, I want to go back to check the book, but also help you find someone to consult, you can leave your phone number, I will make an appointment to come over to see”. Finally, when the process of seeing the doctor is over, I usually get up and walk him to the door of the clinic. I think that as long as you choose to be a doctor for life, you have to treat every patient with care and attention, and you have to manage every visit carefully, always put yourself in the patient’s shoes and think differently, and you have to understand that every patient you see is an opportunity to pass on your knowledge and experience. We must seize every learning opportunity to continuously improve our medical level.